Summary
Our customers rely on us to keep their connectivity, hosting and voice running. This policy sets out how AxiaNET prepares for disruption and recovers services quickly when something goes wrong.
Resilient by design
- Diverse, resilient network with multiple PoPs and upstream providers.
- Redundant power, cooling and connectivity in our datacentre footprint.
- Geographically separated, regularly tested backups of critical systems.
- Documented runbooks for the failure scenarios we plan for.
Recovery objectives
We set recovery time and recovery point objectives (RTO/RPO) for our key services and review them as the business changes. Service-specific targets are set out in the relevant service agreement and available on request.
Incident management
A defined incident-response process governs how we detect, escalate, communicate and resolve major incidents. Customers are kept informed through direct contact and status updates, with a single accountable UK team coordinating the response.
Testing & review
We test recovery procedures and restore backups on a regular schedule, and we review this policy at least annually and after any significant incident. Questions: helpdesk@axia.co.uk or 01923 333 111.